Archive of Tag 'customer service'


Five Steps for Becoming a Good Customer

Posted by Tim Holdsworth on February 15, 2011 in Business


There are two sides to any transaction and, generally speaking, the level of support and loyalty depend on how each side treats the other. As a business — or one of its…

Why should I try to become a good customer? How do I benefit?

How About a Little Civility?

Posted by Tim Holdsworth on October 24, 2010 in Community


For me, the digital video recorder (DVR) is one of the best inventions – ever.  I get to record and watch programs whenever it’s convenient for me, PLUS, I can skip over…

Where has the civility gone?

How’s Your Customer Service?

Posted by Tim Holdsworth on August 11, 2010 in Business


We all experience it on a daily basis – customer service. Good, bad or indifferent, we all tend to have long memories about how we’ve been treated by a business and are…

How is your customer service?

Small Business Bullies?

Posted by Jeff Hayes on July 21, 2010 in Business


The AT&T Yellow Pages folks who service Northeast Wisconsin paid our company an unintended compliment a couple of weeks ago when they shut down one of our clients’ websites by mistake —…

Expensive lessons for a small business owner.