Tag Archives: customer service

Five Steps for Becoming a Good Customer

There are two sides to any transaction and, generally speaking, the level of support and loyalty depend on how each side treats the other. As a business – or one of its representatives – you’re always striving to satisfy your …

How About a Little Civility?

For me, the digital video recorder (DVR) is one of the best inventions – ever.  I get to record and watch programs whenever it’s convenient for me, PLUS, I can skip over all of the commercials. 

How’s your customer service?

We all experience it on a daily basis – customer service. Good, bad or indifferent, we all tend to have long memories about how we’ve been treated by a business and are typically more than willing to share our experiences …

Small Business Bullies?

The AT&T Yellow Pages folks who service Northeast Wisconsin paid our company an unintended compliment a couple of weeks ago when they shut down one of our clients’ websites by mistake — at least we hope it was a mistake.